Mercure Sheffield Kenwood Hall & Spa
客人怎么说
The hotel is in a lovely location with large, well kept grounds and in a quiet, affluent suburb of Sheffield but with easy access to the city and local eateries. The staff are friendly, hard working and very helpful and do a great job in trying to make the stay is as enjoyable as possible
John
2025年7月
We stayed for the first time and had such a lovely experience especially with the receptionist Lisa, who did give me a card for a review because she then would get some bonus at work and I didn’t do it because I lost the card!! My son is 4 and full of beans! I mean, literally rampaged around the facilities like a full whirlwind, playing with the piano in reception and the pool table entertained him for hours and they just, the staff I mean, were incredibly kind and patient especially when I was not!!! Fab and also, bonus that it’s a fav hotel for the snooker, which my partnered loved.
Jennifer
2025年6月
Be ready for a unique British experience if you decide to stay in this hotel. Things just work randomly, relying on magic. Situated in an excellent location in Sheffield, Nether Edge, you have at a walking distance restaurants, cafes, a grocery shop, charity shops, parks, and nature. The service is a bit disorganized. When I asked for extra toilette paper, the staff told me to walk to the reception to get it. It involves considerable walk across many confusing corridors, different floors, and an effort. I fetched it, but still feel a bit resentful. Rooms are a bit old (leaking baths, broken chairs, etc), which perhaps adds to the general atmosphere that the hotel looks a bit like a castle. If you are into all things magic, then you certainly would enjoy this hotel. I plan to return there next time, as despite its wear, the hotel still stands, surrounded by its own park, including the lake. You get used to it eventually and will definitely remember this experience.
Ekaterina
2025年1月
Lovely welcome and Steph on reception was fab. Friendly, genuine and efficient and welcomed me by name (I was last check in so easy on this occasion - but lovely touch). She offered the Spa and also had upgraded me without any request. That doesn't affect the review I should say now. It is genuinely good because so was the hotel. Having stayed at several other hotels in Sheffield recently and almost given up on my home town this shows that good, pleasant service can be achieved! Bar staff - didn't get their names - also both friendly and efficient. Overall best Hotel stay in Sheffield this year (from 10 previous) Can't believe haven't tried before!
Martin
2025年6月
Dinner good, ate both evenings in bar restaurant. Some issues with heating and bathroom fan in room, Lisa got it all quickly sorted. Lisa was very helpful and friendly, the staff are so good a this hotel. Very friendly to dogs. Nice laid back attitude. Second night of stay was very peaceful, best sleep I've had in ages. Room by the lake, stayed many times before, once had a lovely view, but ....
Debbie
2025年4月
The room had plenty of space and was clean. The bed was very comfortable. A kettle with coffee, tea and biscuits were provided. The staff were very helpful and cheerful. Breakfast was very good. A wide variety of breads, bagels, pancakes, pastries, full English, a variety of cereals and jars of tasty dried fruits and nuts. Yoghurt, bowls of fruit and compote, drinks, fresh fruit, some gluten free options.
Martyn
2025年4月
This hotel is a popular venue and we begin to realise that because of that you may find you share your stay with some very well attended event or other. That being said it has not created any major problems in parking, undue noise etc. The staff are excellent. The basic rooms are large and clean. The breakfast is good. Some quirky things ..... the hot water tap in our room either ran or it didn't - which was puzzling, especially as the shower did not suffer from that problem...... All in all I clearly recommend the hotel, otherwise I would not have returned.
Michael
2024年9月
The staff are really helpful and friendly and most know what they are doing. The hotel is in a lovely location and the grounds are stunning, the landscaping at the lake is beautiful. The hotel staff response to pets is great, they were so welcoming to my little dog; I like this best about the hotel.
Debbie
2024年9月
The staff were excellent in every respect, particularly Elise at reception, who helped sort out our breakfast needs. The location was superb and there was a very nice view out of our room. Breakfast was satisfying and I was well catered for as a coeliac. Staff were very attentive and efficient in this area.
Edward
2024年10月
For the price we paid, the hotel and facilities exceeded our expectations. The room was very comfortable and we had an excellent breakfast (for which we paid extra). Staff were friendly and helpful. Having the spa and swimming pool attached made for a lovely visit. Would definitely consider staying again.
Jayne
2025年1月